Facebook Marketplace messages not showing is a common issue that can occur for different reasons. While this issue is not device-specific, many users have reported that marketplace messages not showing in Messenger on iPhone.
The issue can trigger frustration, especially when you lose a meaningful ongoing conversation. Fortunately, there are multiple ways to get the chat back. This article teaches you how to fix marketplace messages not showing on mobile and desktop.
Key Takeaways:
- Marketplace messages are accessible through Facebook and Messenger apps with a stable internet connection.
- Users who experience marketplace messages not showing on iPhone, Android, or Windows computers can fix the problem by removing restrictions and allowing new message requests.
- Ensure chats are not in the archive folder and the Meta (Formerly Facebook) servers are not down.
Why You Can’t See Marketplace Messages
Several factors can cause marketplace messages not showing on iPhone, Android, and Windows. Here are a few that several users have reported:
- Changed Interface: Facebook actively updates its service, including changing the interface style. The Social media giant could have relocated the marketplace conversations.
- Problematic App: An issue with the application can cause Marketplace Messenger to disappear. Update the app or reinstall it when it is not working.
- Connectivity issues: A limited internet connection can result in some features not being accessible.
- Account Settings: Facebook lets you control who can send messages through the Marketplace. You may change the settings to limit people from sending you messages.
- Messages Archived: Marketplace messages not showing in Messenger because they could have been deleted or archived.
- Server Downtime: Even the tech giant can face server downtime. Although this rarely happens, features like the Marketplace or the whole site could stop working.
Once you fully understand the reasons for this problem, you may continue reading the article to find the best solution.
How to See FB Marketplace Messages on Mobile and Computer
Here are a few ways that allow Facebook users to find the marketplace messages on iOS (iPhone), Android, and Windows:
Method 1) Check Messages in the Messenger App
You can access Facebook marketplace messages in multiple ways, and the messenger app is one of them. Messenger is your go-to destination for managing all your Facebook chats.
However, due to recent changes in the application’s interface, you may be unable to find all your messages. Use the instructions below to access the chats on both mobile and computer.
On Mobile:
Step 1) Open the Facebook Messenger app on your iPhone or Android.
Step 2) Tap on the Marketplace option in the Chats tab.
Note: If you don’t see the Marketplace on the home page, try the following steps to find it.
Step 3) Hit three lines at the top left corner.
Step 4) Go to the Marketplace tab.
Step 5) All your conversations with buyers and sellers are here.
On Desktop:
Step 1) Log in to your Facebook account using your credentials.
Step 2) Find the chat icon at the top right corner and click on it.
Step 3) Hit the Marketplace or navigate the Messenger to see the messages.
Method 2) Use Facebook to See the Marketplace Messages
Marketplace messages are accessible from Facebook. Unlike direct messages, these conversations can be managed from the main platform. Many users reported that when Facebook marketplace messages not showing in Messenger, they can easily be found in the Facebook app.
On Mobile:
Step 1) Hit three lines to access the menu on the Facebook app.
Step 2) Tap on the Marketplace with the storefront icon.
Step 3) Now, tap on the profile avatar at the top.
Step 4) Go to the Inbox by clicking on its tile.
On Computer:
Step 1) Go to the Marketplace section on the FB home page.
Step 2) Click on the inbox to access all the chats.
Step 3) To find messages, You may switch between buyer and seller tabs.
If you still haven’t found the chats, check the solutions below to resolve the issue.
Method 3) Check Internet Connection
Are you looking for an answer to your question, “Why are my marketplace messages not showing up in Messenger?” Well, you are not alone. Due to a bad internet connection, users often experience the “marketplace messages not loading” error.
You can check the issue with the internet by opening something on the browser or running other messaging apps. If WhatsApp or iMessage are also not working, restart the router or reconnect to the network.
After this technique, the messenger app will start showing all the messages. Otherwise, change the internet connection to identify the problem.
Method 4) Remove Restrictions From Messenger Settings
You may have set the privacy settings on your Messenger app to prevent new message requests from anyone. Though this helps to avoid unwanted interaction, it could also cause you to miss important messages.
Additionally, you might have restricted or blocked the account, preventing conversations with them from appearing in the inbox. You can change this setting whenever you want from your mobile or PC.
Follow the steps to allow messages from privacy settings:
Step 1) Open the Facebook messenger app on your mobile or laptop and tap the menu icon in the upper left corner.
Step 2) Locate the settings gear icon and open it.
Step 3) Move to the Privacy and safety panel.
Step 4) Under “Who can reach you,” open each option and change the settings.
- Message Delivery:
Step 5) Change “Friends of friends on Facebook” to chats.
Step 6) Set Others on Facebook to Message requests.
- Restricted accounts:
Step 7) Open the Chat you wish to move to the inbox.
Step 8) Hit the Unrestrict button at the bottom.
- Blocked accounts:
Step 9) Tap on a profile in the blocked account list.
Step 10) Tap on Unblock Messages and Calls. Then select Unblock to confirm your action.
Move back to the Messenger inbox to find your marketplace chats. You may see a separate Marketplace section.
Method 5) Unarchive Marketplace Messages
If some of the marketplace messages disappeared, look for them in the Archive folder. You might archive chats by mistake; even if you do it intentionally, you could forget about them later. Fortunately, archived messages can be accessed and returned to the main window.
Follow the steps to unarchive marketplace chats:
Step 1) Launch the messenger app and access the menu. Then, navigate to the Archive folder.
Step 2) Here, you can see all the chats you have archived. Hold them and select Unarchive.
Step 3) Conversation will automatically move to the Chats folder.
Method 6) Check the Message Requests Folder
When an unknown person sends you a message on Facebook, it goes to the Requests folder by default. You could be experiencing the Facebook Marketplace not showing because you are looking in the wrong folder.
Use the instructions below to see those messages and bring them to your inbox by accepting their request. This technique works on all devices, including iPhone, Android, Windows, and Macbook.
Follow the steps to check the message request folder on Messenger:
Step 1) Go to the menu and open the Message Requests folder.
Step 2) Tap on the profile to see the chat.
When you reply to the message, the chat moves to the inbox, and the sender can call you or see your online status.
Method 7) Remove the Cache of the Messenger App
Every Android-powered smartphone stores the app cache to enable quick loading upon request. A corrupted app cache can cause issues like Marketplace Messenger not working and text message disappearance.
Since the cache is temporary data, deleting it will not cause any important data loss. It will only make the app load slightly slower for the first time. After that, a new cache will be created, and the load speed will return to normal.
Follow the steps to remove the cache of the messenger app:
Step 1) Open Settings on your Android device.
Step 2) Scroll and go to the Apps tab.
Step 3) Click on the Manage apps option.
Step 4) Search for the messenger app and open it.
Step 5) Access the app’s storage details.
Step 6) Hit Clear data at the bottom and then select the Clear Cache option.
Method 8) Enable Permissions For the Messenger App
Disabled permissions could be the reason why Facebook Messenger marketplace messages not showing on your phone. In the old Android versions, users do not get much control over the privacy settings, and almost all the settings are set to allow by default.
On the contrary, the latest version offers more controls. Therefore, you should ensure that all the essential permissions are enabled for the messenger app.
Follow the steps to enable permissions for Messenger:
Step 1) Open Messenger app settings on your phone and go to the App permissions section.
Step 2) Under Not allowed, if you see important permission, enable it.
Step 3) In this case, go to Notifications and hit the Show notifications toggle.
Method 9) Update or Reinstall the Mobile App
Encountering problems is normal for mobile apps, as they can result from minor bugs or glitches. To provide a smooth user experience, developers actively send glitch-free app updates. However, you might have turned off the automatic update feature for the messenger app.
Improper installation is another possible cause of Facebook Marketplace Messenger not working on iPhone and Android. To fix this problem, you just need to reinstall the app.
Follow the steps to update or reinstall the messenger app:
Step 1) Open the App Store on your Android or iOS device.
Step 2) Tap on Search and enter Messenger.
Step 3) If an Update is available, click on it to download.
Step 4) Reinstall the app by hitting Uninstall and then Install.
Once the process is completed, go to the app to check if the marketplace messages are showing now.
Method 10) Contact Facebook Support
Lastly, you can report the Facebook marketplace messages disappearing issue to the manufacturer. The social media giant has one of the best customer support that can provide quick resolutions.
Facebook chat support may request details regarding your device, operating system, app version, and error you are facing. Remember that the company will never ask for your personal information, including your account password.
Once you provide the required information, the technical support team will resolve the marketplace messages not showing on Messenger. Otherwise, Facebook will send you a message explaining the reason behind the issue, which you can fix using the solution provided in this article.
Final Thoughts
All online services depend on servers spread across the globe, which ensures that users in underdeveloped regions get a similar user experience to those in developed countries. However, these servers can suddenly stop working due to a glitch in the system or a hacker attack.
Meta often faces a situation where all its services, including Facebook, WhatsApp, and Instagram, stop working. If you are experiencing marketplace messages not showing up, comments not opening, or any similar error, search for a server outage online or wait for the issue to resolve by itself.
For more tutorials on different Facebook errors, check out the repository for the platform.
